Nurx, now includes rosacea treatment in its at-home dermatology services. The service consists of a consultation with a Nurx medical provider, a personalized treatment plan for rosacea, home delivery of medication, and ongoing care.

The expansion builds on the successful launch of Nurx’s acne and anti-aging treatment services earlier this year. After launching acne treatment in March, Nurx immediately experienced strong demand, with thousands of patients in the first month of service, well exceeding expectations. The Nurx medical team saw that a significant percentage of those seeking acne care actually had rosacea that patients mistook for acne. 

The US is experiencing a well-documented shortage of dermatologists, and growing demand for their care. Recognizing an unmet need for convenient and affordable access to care for skin conditions beyond acne, Nurx began offering treatment for sun-related aging in April. It plans to expand its acne treatment offering to minors age 13+ this summer.

“Dermatology has been out of reach for many, due to the shortage of dermatologists or prohibitive prices, and Nurx has the power to unlock access to care for common skin conditions, including rosacea, and by soon expanding our acne treatment to include teens,” says Varsha Rao, Nurx CEO. “Skin problems can have a negative impact on self-esteem and mental health, and there is no reason that a patient should have to hunt for a referral from a primary care doctor or drive for hours to see a dermatologist in order to receive this important care.”

“We know that many of our current patients experience rosacea, and that many people with rosacea haven’t received proper diagnosis or treatment and may lack access to specialized care,” says Jennifer Peña, MD, Chief Medical Officer of Nurx. “The combination of our provider team’s clinical acumen and the Nurx telehealth platform will allow us to make high-quality medical care broadly accessible to those who need it.”

To request rosacea treatment through Nurx, a patient shares their health history through a comprehensive online intake and uploads photos of their skin onto the secure Nurx care platform. A licensed and certified Nurx medical provider will review the patient’s condition, provide a diagnosis and create a treatment plan, then the Nurx pharmacy will mail medication to the patient’s door. Each personalized treatment plan will give patients the same evidence-backed prescriptions they’d receive from an in-person medical provider, now with far greater convenience. 

Unlike many telehealth providers, Nurx bills insurance for medication, and offers affordable out-of-pocket prices for those without insurance.

Through its all-in-one service that eliminates many of the traditional access barriers to healthcare while enabling an efficient and affordable way to deliver patient-centered care, Nurx has experienced unprecedented growth over the past year, registering more than 500,000 new consultations with medical providers. Touchpoints with patients grew to 7.25M, with 3.15M taking place in 2020 alone. Nurx services over 325,000 patients on a monthly basis and offers specialized telehealth care for a broad range of health needs including contraception, sexual health (HIV prevention with PrEP, oral and genital herpes), at home diagnostics such as STI, HPV and COVID testing, headache and migraine treatment, and dermatology services.

Nurx's services are available to patients in 30 states and the District of Columbia.