New Agreement Opens Premier Networks to TeleVox Tech

Key Takeaways

• TeleVox and Premier announced a national group purchasing agreement effective Sept. 1, 2025.

• The deal is expected to expand AI-powered, omnichannel communication tools to a large segment of U.S. healthcare providers, according to a statement.

• Premier members can access discounted pricing on TeleVox’s patient engagement and access software.

TeleVox has announced a national group purchasing agreement with Premier, Inc. effective September 1, 2025, permiting Premier members to access negotiated pricing and terms for TeleVox offerings, including Digital Front Door, Appointment Management, Digital Care Programs, and Patient Marketing, according to a press release.

The release from TeleVox says that the platform integrates with EHRs, enabling AI-powered conversational interactions and automated, personalized, two-way communications across multiple modalities, including text messaging, virtual assistants, interactive voice response, email, and postcards. These tools are designed to enhance patient engagement, education, and adherence while reducing administrative workload. Members of Premier’s network, which includes hospitals, health systems, and community health centers, will now have the option to implement TeleVox’s technology to improve access, streamline care coordination, and enhance operational efficiency, according to the press statement.

“We are honored to collaborate with Premier and help their members deliver more accessible, personalized, and connected care experiences,” said Sam Meckey, president of TeleVox, in the news release. “For over 30 years, we have helped providers meet patients where they are—before, during, and after care—while reducing the burden on staff and improving outcomes”.